Village Baking Co.
Order Ahead
BonjourOrder ahead for pickup in the caféCatering and holiday orders are placed separately.
Lower Greenville7 AM to 5 PM dailyKnox7 AM to 7 PM dailyOak Lawn7 AM to 5 PM dailyBishop Arts8 to 6 Mon to Thu, 8 to 7 Fri to SunPreston Center6:30 AM to 6 PM daily
CateringHoliday pre-orders
Or order from the appiPhoneAndroid

Refunds and cancellations

Everything we sell online is baked to order for you, so what we can refund depends on how close we are to baking it.

Holiday pre-orders

  • Before ordering closes: change or cancel your order for a full refund, including any tip and delivery fee. For Thanksgiving, ordering closes at 11:59 PM on Monday, November 23.
  • After ordering closes: we have bought the ingredients and scheduled your order in the bakehouse, so we cannot cancel or refund it. Call us and we will try to move your pickup to another day or café when we can.
  • Missed pickup: we hold your order until the café closes on your pickup day. Orders that are not collected are not refunded.
  • Delivery: we deliver before 4 PM on the day you choose to zip codes within 10 miles of 75247. We will text you when the order is on the way. We will follow your delivery instructions as provided. If we cannot deliver because the address was wrong or we cannot access the destination, the order is not refundable, but we will work with you to help you collect it from a café.

Catering

  • 48 hours or more before your pickup or delivery time: cancel for a full refund.
  • 24 to 48 hours before: we refund half the order.
  • Less than 24 hours before: your order is already in production and cannot be refunded.
  • Changes: headcount and item changes are welcome up to 48 hours ahead. After that we add what we can, subject to availability.
  • Weddings and orders for more than 100 guests: the cancellation terms in your written quote apply.

If something is wrong with your order

Tell us the same day. Call (214) 951-9077 or use the contact form, with a photo if you can, and we will replace or refund the affected items.

How refunds are paid

  • Refunds go back to the card you paid with. Most banks show them within 5 to 10 business days.
  • A tip is refunded along with a cancelled order.
  • Gift cards cannot be refunded or exchanged for cash, except where the law requires it.
  • For something bought in one of our cafés, speak to the café manager.

How to cancel or change an order

Reply to your order confirmation email, call (214) 951-9077, or use the contact form. Include your order number (it starts with VB-). A cancellation counts from when we receive it.

See also our terms of sale. Last updated October 21, 2026.